Boarding and In flight customer service
Qatar airlines denied issue of any Boarding Pass to me at the Airport Check in counter, siting the reason that pre-booking of Covid Test appointment 'on arrival' at Kolkata Airport (CCU) was a mandatory requirement, even if I was not traveling from (or through) any of the 19 (nineteen) 'AT-RISK' countries notified by Govt.of India for the purpose of International Arrival. Moreover, Air-suvidha form of Govt of India which I had pre-filled with required documents, never asked me or redirected me to any Covid test pre-appointment site 'on arrival' by the international passenger. The QA executive at the Houston (Texas, USA) air-port check in counter informed me about this about this and said it has come from their internal memo. They even denied issuing me a copy or to take any photo of the same internal note. Though as per our understanding the same is not required as per Govt of India's latest guidelines in related to international passengers arriving in any of the Indian airports (including Kolkata). My subsequent telephonic call to Qatar Airways Customer Care centre also did not help. They only could inform me to send a mail using 'feedback' link in the Qatarairways official site and ensured that it would be replied within 12 hours. Even after making a complaint (through Feedback link in QA official website), I have not yet received any reply from them even after 4 days (besides an automated acknowldgement) of my complaint. In none of their earlier communication to me, neither Qatarairways nor by 'Kayak' / Indian Eagle, this requirement (even if it was mandatory) was ever been ever communicated to me. Suffered a huge loss due to this. Very much disappointed with the Qatar airways.
Мінуси: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Плюси: "It was like flying in a Four Seasons but better."
Мінуси: "Boring movie selections. 80% Marvel films."
Плюси: "Service and entertainment"
Мінуси: "On boarding and on time departure"
Плюси: "crew was so kind and lovely with our daughter"
Мінуси: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Плюси: "The crew is always very professional."
Мінуси: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Плюси: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Плюси: "The crew was amazing and delightful"
Мінуси: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Плюси: "Amazing crew. Great service in economy."
Плюси: "Friendly Crew, good entertainment possibilites."
Мінуси: "Everything has a plastic holding purse."
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "The crew was very nice, courteous and helpful"
Мінуси: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Мінуси: "Quatar is the best"
Плюси: "Very poor Service on a 16 hour flight"
Мінуси: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Мінуси: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Плюси: "Service and entertainment."
Плюси: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Мінуси: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Мінуси: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Мінуси: "being in the middle of three"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "all are nice"
Мінуси: "nothing but avoid bread"
Плюси: "Crew was very friendly"
Плюси: "Service was excellent with very polite staff."
Мінуси: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Мінуси: "Transit 9 hours without hotel"
Плюси: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Мінуси: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Плюси: "Very nice staff."
Мінуси: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Плюси: "The service on board is excellent"
Плюси: "Good service, clean aircraft, friendly crew"
Мінуси: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Плюси: "Service and food"
Плюси: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Мінуси: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Плюси: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Мінуси: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Мінуси: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Мінуси: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Плюси: "This has been one the good experience I had in so many years of travel"
Мінуси: "I requested a special meal but was not given what I wanted. But overall decent food"
Плюси: "The foods on the plane and the time as they said it happened I mean no delay."
Мінуси: "The most thing the foods were hot and fresh."
Мінуси: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Плюси: "The Plane was good but not updated with new data"
Мінуси: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Плюси: "Good, attentive service by the crew."
Плюси: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Мінуси: "seat was not much comfortable"
Плюси: "Solid movie selection, good food"
Мінуси: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Мінуси: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Мінуси: "long long long trip in the middle of the trip ther is no water to wash my hands"
Плюси: "Crews behavior was amazing"
Мінуси: "Menu/food Less choice"
Плюси: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Плюси: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"