Плюси: "The food was very good and inflight entertainment was excellent."
Мінуси: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Плюси: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Мінуси: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Плюси: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Мінуси: "Check in process was more disorganized than most business class ."
Плюси: "Crew. Food wasn’t bad."
Мінуси: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Мінуси: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Плюси: "The entertainment option was pretty good"
Мінуси: "There's very limited legroom on this plane."
Мінуси: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Мінуси: "Took them too long to pick up the trash ..."
Плюси: "Everything , the smiles the food the intertainment"
Мінуси: "Seats to close"
Плюси: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Мінуси: "The cabin got a little warm at times ! The movie selection wasn't the best"
Мінуси: "bus service to the plane"
Мінуси: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Плюси: "The customer service was top notch!"
Мінуси: "Could have used a few more air conditioning vents"
Плюси: "Liked the movies and entertainment selections."
Мінуси: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Плюси: "Purchase value"
Мінуси: "Economy seats are a bit tight"
Мінуси: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Мінуси: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Плюси: "Everything else"
Мінуси: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Плюси: "Crew,boarding,comfort,entertainment and food."
Плюси: "Great food, good selection of movies."
Плюси: "Staff was nice and the food was good"
Мінуси: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Плюси: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Мінуси: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"
Плюси: "Entertainment is good, many movies and games for kids."
Мінуси: "Flight attendants are rude."
Плюси: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Мінуси: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Плюси: "the in flight crews were great! Lots of things to watch, nice food and wine."
Мінуси: "Tight close seats, rather long line at check in."
Плюси: "Getting off that awful plane"
Мінуси: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
Плюси: "It was a nice and short flight"
Мінуси: "No entertainment system at the seat."
Плюси: "Short flight with no issues."
Мінуси: "No problems--everything average."
Мінуси: "Everything was high level"
Плюси: "quick flight and good snack good entertainment console and selection"
Плюси: "Flight any crew awesome"
Мінуси: "Parents who allow a child (not infant) to scream for 2 hours"
Плюси: "Great staff!!"
Мінуси: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Плюси: "Good overall service"
Мінуси: "The staff could've been more patient"
Плюси: "Food was tasty and diverse"
Мінуси: "The entertainment system on the flight did not work."
Плюси: "Flights left on time. Boarding was good."
Мінуси: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Плюси: "Courteous and efficient crew."
Плюси: "Everything was top notch.. the food, the service, the overall experience."
Плюси: "Newer plane"
Мінуси: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Мінуси: "The sears are so uncofortable. Leg space tragic!!"
Плюси: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Мінуси: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Плюси: "THE CREW"
Мінуси: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Плюси: "Beds were cozy and the food top notch"
Плюси: "Flight took off on time"
Мінуси: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Плюси: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Мінуси: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Плюси: "They had really friendly staff."
Мінуси: "The leg space between the chairs was really cramped."
Плюси: "Nice onboard entertainment system"
Мінуси: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Плюси: "The service is amazing Food is great"
Мінуси: "Boarding was interesting"