Плюси: "Comfortable seat."
Мінуси: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Мінуси: "It was a great experience"
Плюси: "Every thing amazing"
Мінуси: "This trip really excellent Thank you Turkish Airlines"
Мінуси: "The Ground crew didn’t know how to add a bag"
Плюси: "The food and the entertainment"
Мінуси: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Плюси: "Food and service is excellent. Istanbul lounge is great."
Мінуси: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Плюси: "The crew was excellent, the food good."
Мінуси: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Плюси: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Плюси: "There was almost nobody on the flight. In flight entertainment was awesome too."
Плюси: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Мінуси: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Плюси: "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Мінуси: "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Плюси: "Professional and friendly staffing, comfortable flight."
Мінуси: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Мінуси: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Мінуси: "Enjoyed the hotel stay on the long layover"
Плюси: "Will definitely fly Turkish Airlines again!"
Мінуси: "No being able to rebook!"
Плюси: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Плюси: "love the food and the crew service."
Мінуси: "Aircon could have been better. Someone got sick during the flight because of that."
Плюси: "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
Мінуси: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Плюси: "Lots of crew members Pay attention Food was good"
Мінуси: "The boarding was chaotic"
Плюси: "The food and entertainment on the plane"
Мінуси: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Мінуси: "1- bad service 2- bad attitudes 3- Always DELAYS 4- lost the bag"
Плюси: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Мінуси: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Мінуси: "The flight was cancelled so that's it!"
Плюси: "The service was okay."
Мінуси: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Мінуси: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Мінуси: "Terrible connections. Long delays. Truly awful"
Плюси: "The food.."
Мінуси: "That the anytime snacks that was offered was not available for passengers"
Плюси: "The entertainment choice ! Amazing !!"
Мінуси: "They lost track of my suitcase. I just received it"
Плюси: "Checkin and time"
Мінуси: "Food was meh."
Плюси: "It got me to the next airport alive"
Мінуси: "There was not much to watch on tv and not enough alcohol"
Плюси: "Excellent service, excellent food, very friendly crew"
Мінуси: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Плюси: "A great example of excellent service. The entertainment system really couldn't be beat."
Плюси: "i love the movies"
Мінуси: "The cabin crew was rude and disorganized"
Плюси: "Loved the leg room and movie/live TV selection"
Плюси: "Had emergency exit row with plenty of leg room"
Плюси: "The friendly atmosphere, and the choice of food and drink."
Мінуси: "Nothing was wrong"
Плюси: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Мінуси: "Nothing to dislike."
Мінуси: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Плюси: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Плюси: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"
Мінуси: "They missed my connecting flight, were terrible at communication"
Мінуси: "Smelly and disorder"
Плюси: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Мінуси: "It takes a bit long to complete all processes"
Мінуси: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Плюси: "Smooth. Polite. Delicious"
Мінуси: "we never ended up taking the flight. delays in istanbul had everything backed up. the customer service was entirely ineffective...no lines, no plan, no information. after waiting forever with zero assistance, we bypassed the airline completely and booked a new flight in order to make sure we were able to return to work on time."