Плюси: "Very nice and accommodating crew!"
Мінуси: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Плюси: "Overall experience was good!"
Мінуси: "Keep the good work up."
Плюси: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Мінуси: "Nothing. Keep up the good work"
Плюси: "Staff are very polite and helpful (ground staff and in the air)."
Мінуси: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Плюси: "Yes overall probably the best flight to Chennai from DC"
Плюси: "Crew was very friendly"
Плюси: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Мінуси: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Плюси: "The customer service and food were excellent."
Мінуси: "Next time I will fly business class for more space and comfort."
Мінуси: "Improve quality of service and cleanliness."
Плюси: "The crew was amazing!"
Мінуси: "The internet service was not working!"
Плюси: "All the crews are awesome and very helpful, especially to the parents with young kid."
Мінуси: "More variety and quality of food"
Плюси: "Was the crew amazing and nice"
Плюси: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Мінуси: "The service and the aircraft with QSuites were superb."
Плюси: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Мінуси: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Плюси: "qatar airways"
Мінуси: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Плюси: "Excellent seats..."
Плюси: "On screen entertainment"
Мінуси: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Плюси: "So many movies to spend flight time with great crew"
Мінуси: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Плюси: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Мінуси: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Плюси: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Плюси: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Мінуси: "I wish there were more vegetarian options on the menu"
Плюси: "The entertainment was good without any hiccups"
Мінуси: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Плюси: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Мінуси: "Staff looks down at Brown skin"
Плюси: "Great service and excellent flying!"
Мінуси: "Food was a bit dry"
Плюси: "Great service and great meal options!"
Плюси: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Мінуси: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Мінуси: "The seats were cramped"
Плюси: "I love this app , it's awesome it's save my money and time"
Плюси: "I liked staff , boarding was organized food was not very good needs to be improved"
Плюси: "Food, seat, overall comfort and timeliness."
Мінуси: "The entertainment system was not working - on a 12+ hour flight..."
Плюси: "The in flight service was great.. Crew was excellent."
Плюси: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Мінуси: "No comment"
Мінуси: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Плюси: "Easy boarding. Courteous, helpful and professional crew members."
Мінуси: "No internet service on long international flight."
Плюси: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Мінуси: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Плюси: "Good food, good service and clean planes."
Мінуси: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Плюси: "The crew were all lovely + meals were excellent."
Плюси: "The crew was fantastic!! They saved this rating."
Мінуси: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Плюси: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Плюси: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Плюси: "The leg space is what got this flight a 3 star."
Плюси: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Мінуси: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Плюси: "Roomy seats & clean appearance and modern cabin."
Мінуси: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Плюси: "Boarding was easy and. Convenient."
Мінуси: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Плюси: "A380 - was amazing. Roomy and quite"
Плюси: "The flight was excellent, and the team worked very well."
Мінуси: "Crew could have been more friendly."
Плюси: "Onboard the flight service was fine."
Мінуси: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Плюси: "Food, new plane"
Мінуси: "Poor boarding process"
Плюси: "Nothing. I guess the fact that I made it to Israel?"
Мінуси: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Плюси: "The crew were all very polite and friendly."
Мінуси: "Nothing to complain about!"
Плюси: "Boarding was on time and We arrived on time."
Мінуси: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Плюси: "Easy booking on Kayak! Good service overall."
Мінуси: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Плюси: "I had empty seats next to me"
Мінуси: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Плюси: "Loved the entertainment options!"
Мінуси: "The crew seemed to be pretty busy"
Плюси: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Мінуси: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Мінуси: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Плюси: "Excellent service with comfort"
Мінуси: "All was great"
Плюси: "Friendly. Lots of food and accessories."
Плюси: "Excellent employees from check in desk to flight attendants"
Мінуси: "Food quality was medicore"
Мінуси: "There was no child meal dispite us ordering it."
Плюси: "The food and entertainment were okay."
Мінуси: "The staff was rude. The entertainment consoles didn’t work well."
Плюси: "Entertainment was great, crew were polite and attentive"
Мінуси: "Not enough leg room for anyone over 6ft tall"
Плюси: "We didn't crash"
Мінуси: "Took too long. Build a transporter soon"
Плюси: "The food was excellent."
Мінуси: "The middle seat was cramped."
Мінуси: "Very small space"
Плюси: "No delays Courtesy of crew Very pleasant fly"
Плюси: "Service is good as well as food."
Мінуси: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Плюси: "Offered us a free meal for the poor service."
Мінуси: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Плюси: "Service was exceelent and all crew staff were professional and friendly and courteous."
Мінуси: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Плюси: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Плюси: "Easy checking reasonable wait."
Плюси: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Мінуси: "Nothing. Everything was great"
Плюси: "I liked everything"
Плюси: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Мінуси: "They didn't have any child-sized headphones available for my daughter."
Мінуси: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Плюси: "Excellent service and food."
Плюси: "Service was outstanding!"
Мінуси: "I have no complaints!"
Плюси: "The company gave us a hotel for the layover."
Мінуси: "Seats uncomfortable"
Мінуси: "Rude stewardess"
Плюси: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Мінуси: "Bathroom very dirty with odors!"
Плюси: "Food was good. Service was excellent."
Плюси: "Excellent flight experience"
Мінуси: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Плюси: "I like everything. Flight was so good."
Мінуси: "I like everything."
Плюси: "Food was great as well as entertaiment."
Мінуси: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Плюси: "The food was good, as was the service."
Мінуси: "Delays, both at Dulles, as well as in Istanbul."
Плюси: "Other than what I've mentioned below, everything was great."
Мінуси: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Плюси: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Мінуси: "Crsmp seating,"
Плюси: "Once on board, the service is very good!"
Мінуси: "Very long lines and long waiting time to check in."
Мінуси: "Firs they told me there is a fligth at 11:15 pm and when i get to the airport they delay the fligth to next day morning with out notice when i call customer cervice i ask for a hotel they just dont care and they have no suggestion"